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Bank of America do you really want to know what is wrong!!
I started out my Friday (3/12/2010) as I do every morning… Pull up Equator to check on my Short Sale files. Once I had the system up I noticed my oldest file (entered before others) still had a generic negotiator while all the others had been assigned to real negotiators.  So now what – AHHHH the dreaded call to the toll free number. 
I make the call 1-866-772-2516 – Rings, automated answer, and the wait (game) is on!!  So I put the office phone on speaker make several other calls on my cell phone, load up Tweetdeck, check email, get back on my cell to call for showing instructions, “play around” I mean check Facebook for potential business, then look down at the office phone 20 minutes gone by and still on hold.  Ok 20 minutes no big deal…  So now I check my Supra Key for showings and send a couple of follow up emails to the agents that showed my listings… 30 minutes gone by now STILL ON HOLD!
Now the brain starts working “AR BLOG POST”. 
So 47 minutes and 41 seconds gone by and I FINALLY get a live person.  After going through all the third ... more

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