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Telephone Etiquette 101
"Hi, you've reached Bea Lueck.  I can't come to the phone at the moment, please leave your name and number and I will get back with you as soon as I can."  BEEP
Yes, that is what it says.  PLEASE leave a message!  I really and truly do care and want to return your call.
There are times when it is inappropriate to answer the phone - like when I have a client in front of me.  I consider it rude to ignore the person I am assisting to answer the phone. 
There are times when I can't answer the phone - like when I'm driving and the phone is in my purse...which is in the backseat.  I want to live to answer the call another time!
There are times when I shouldn't answer the phone - like when I'm in the bathroom!!  This just happened.  I left my phone on my desk.  When I returned, I could hear it ringing as I walked down the hall.  Of course, it stopped ringing as I picked it up.  I hit redial.  "Hello, ABC Realty".  I didn't know which agent called me.  And the receptionist doesn't know - they have dozens of agents.  ... more

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