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Are you a 24/7 Agent or a Dawn to Dusk Agent?
Are you a 24/7 Agent or a Dawn to Dusk Agent?

Lately, I have been receiving phone calls very early in the morning and sometimes very late at night. I had answered my calls to the effect to demonstrate that I am available for my clients. Howevever, there have been times where they have felt that calling very late is the norm and it becomes a custom. Answering calls is great as it showed your availability which has been lacking since many agents use the phone as a voice mail system.
"Please leave a message and I will return your phone call" or "hello this is xxxx, can I help you (@ 10:30pm at night!!)?
Which one are you?
Do you answer your phone calls as though you are an On-Call Agent? Do you make yourself available every minute of your day for your client...as a form of illustrating your great customer service acumen? How many times have you answered your phone calls while having a nice dinner with your family or about the time where you answered your phone calls while with other clients. Or even worse, while you are in the bathroom?!!  In doing so, you allowing your ... more

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