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Customer Service, What Did You Do, The Rest of the Story.
I had asked AR members to comment on how they would have helped a young woman, a past customer, who called with a mold concern. In the first part, Customer Service, What would you do? Part One. the details were given of the woman's situation.
I wasn't looking for a "right answer", but how you would respond as a business and a person to a client's problem. Customer service is not just about the time you spend with the client during the home inspection. It is also what you do after the job is complete that is truly telling of your business and personal ethic.
I got some great responses, some that were almost exactly what I had done. Thanks for your comments and here's the rest of the story.
I asked if she would be home the following afternoon because I would like to come out and look the problem over. I could not give her any advice unless I was able to see exactly what was going on with the home.
She said she would meet me at 4 o clock.
The next day we met and I looked at the areas where she had the mold. She had cleaned everything ... more

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