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How Do We Treat Our Customers and Our CLIENTS?
Earlier today I wrote a post that talked about walking around things that could be a problem or a risk.  Today may have been a weird holiday but after doing that post I started to think about it.  After a brief encounter with a Doctor’s office and the way they handled a situation.  I couldn’t help but think about how I handle my customers and clients.Here is the situation; while sitting in the doctor’s office the receptionist calls out a patients name and the patient starts to walk to the window.  On her way the receptionist let’s her know that there was a problem and the insurance company wasn’t going to allow a certain test.  Now this may not sound like much but did I mention that there were others sitting in the waiting room and at least one made a comment.  Can you imagine how the patient felt?  Something private, and should’ve been talked about in lower tones if nothing else was now public knowledge.Here it is early on a Monday morning and the patient probably had one of those fasting kind of tests and now she is being told there is a problem.  Why wait until the last minute ... more

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