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Are You Documenting Your Short Sale Communications?
Here is some very important information for any short sale agent!  We follow this for our Indianapolis Short Sales, as it is very important to document more now than it ever has been before.
Thanks for the good post Katerina.
Documentation is paramount especially in short sale transactions. The customer service part in short sales has to do with caring for your sellers and keeping the buyer agents informed as to the process of the short sale.  
 
But brokers and agents need to to understand that while making your calls, emails and texts to your clients is appreciated people in a stressed out situation like going through a short sale can easily forget what transpired during a phone call. Some sellers and buyers may be so stressed out that they may claim you did not call them when you did. 
We document everything. Every email, every phone call and every correspondence not only with the banks but also with the buyers agents and the sellers. When some short sales drag on for over a year and going through several buyers there are times when your sellers are just going to be besides themselves. They want to move on with their lives and ... more

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