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Is Service Dead, or do I expect too much?
I'm not sure whether I have high expectations or if others are seeing the level of service in a lot of areas falling down.  I've been having several vendor problems of late but trying to deal with one in particular over the last week has proven to be completely ludicrous. 
First off, I'm the listing agent on a home that's under contract.  Per our negotiations the seller has agreed to correct some issues in the foundation using a provider the buyers agent specified.  This foundation guy called me back to schedule the appointment and told me that he's going to do a great job because he wants to make sure I call him for my clients foundation needs.
Well, this extra special great job performed in an attempt to pick up future business was a dismal failure.  He never let me know when he was starting, was late with no call twice to meet me.  I didn't wait longer than 20 minutes either time.  Then when we did the final walk through when the work was "complete" he was again 15 minutes late.  Pointed all the work he did, and how he threw this in for free and did that out ... more

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