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Protecting the privacy of your clients. How far is too far? Banning camera phones in the office?
I attended the National Settlement Services and Complaince Summit in Ohio last week and learned so many new things.  But one of the most interesting comments that I heard had to do with the title industry protecting the privacy of their clients.  This same concept runs to all of us in the real estate industry, we handle a lot of sensative information in the course of a transaction.  How can we best protect our client?
In our office, like all title agent's office, we maintain a privacy policy.  Our policy basically states that we WILL NOT SHARE any information with any source. Your privacy is as important to us as our own privacy is.
I attended a discussion on Ethics in the Title Industry.  For the most part the information that was presented was absolutely in line with my own printed privacy policy as well as my own personal beliefs relating to the protection of consumer's personal information.
One story that I heard was offered by a gentlemen who had recently banned the use of camera phones in his office by his staff.  It seems that in at least one instance, a staff member in a title agency used their camera ... more

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