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Managing Tenant Expectations * DIY Landlords RARELY Get This RIGHT!
This weekend, a 2 year tenant called me at 7:20A to say his AC had stopped working and he called my HVAC firm listed on the equipment in his unit and they needed my confirmation to allow OVERtime for the service call. I instructed the tenant to EMAIL me his repair request.  He did an hour later without his contact phone # which I asked for in a response email.  4 hours after his original phone call, I had his NEW cel phone number and had authorized the HVAC firm to make an OVERtime/Saturday service call.

2 hours later, the HVAC service firm owner e-mailed me the options for a repair * new fan or new system * and that he had delivered a portable AC unit to the tenant's townhouse. Later Saturday afternoon, the tenant sent me a DEMANDING email about how and WHEN he wanted the work performed.  I advised him that his not reporting the NONoperating AC via email with his contact phone number delayed the service call and that I was working with the HVAC form on repair options.  His response e-mail was that we are in a 24/7 world and that it should be ... more

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