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Customer Service is not a two letter word
Customer Service is not a two letter word
During the last couple of days I read and commented on two blogs about customer service. Each covered one end of the spectrum, one left me inspired and prompted me to give kudos to the blogger/agent and the other left me speechless and appalled and prompted me to write this blog. THE APPALLING EXAMPLE OF 'CUSTOMER SERVICE' The agent in this worst case did not do anything wrong but just relayed a scenario and asked: What would you do?¹ She had received a phone-call from a lady who was close to tears. Said lady had listed her house for sale, was under contract (hooray!) but was afraid of being homeless very soon. The reason? Her agent left her out in the cold, he didn't deal with rentals and did nothing to help her find a new home! Say what?!    Whether we work with renters or not is a personal as well as business decision. I happen to think that it can be very rewarding in both aspects however, that is not the point in the scenario described above. The Real Estate industry is a Customer Service industry and defined as "the provision ... more

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