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Customer Service: where has it gone?
My first contact with a potential client, I use as My Best Practice which I  call, My Four R’s of customer service: be Real, Respectful, Reliable, and Reasonable! 
By following my Four R’s I give my best to my clients. And by giving great customer service I have been able to stay in business for 23 years.  I never forget that great customer service gives you repeat business. 
How do I provide excellent customer service? 
Here's how I do it: I follow my Four Rs of Customer Service, which are:
Reliability: I always let my client know that they can rely on me to do what I say I will do even if it cost me money to keep my word.  There’s nothing worse for your business than to have a reputation of not keeping your word 
Real:  I keep my relationship with my clients on a real level without any puffery and with honest and sincerity.  Repeat customers are the best, and the way to ensure that my clients will keep coming back to me is to be honest with them and by keeping my relationship real.  I don’t use puffery to make myself look ... more

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