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The Simple Truth Behind Great Customer Service

 
Have you ever had one of those customer service experiences that put the "uh" in uh-mazing?  A wow moment that left you feeling indebted to the benefactor of such an unbelievable gift.  The sad but simple truth is that great customer service experiences stand out like a beacon in our brains because they are so few and far between.  It's unfortunate that these instances are fleeting as we've become a society full of blamers, takers and users.
As sales professionals, we know that whether it's great customer service or poor customer service, our willingness to outshine the competition will leave a lasting impression on our customers, peers, vendors and referral partners.
The Simple Truth Behind Great Customer Service
Great customer service doesn't care what time it is or that you have had a really difficult day. Great customer service happens morning, noon and night without fail. Great customer service extends beyond your typical daily duties and into the remarkable world of going above and beyond. Great customer service doesn't end at the closing table, it only begins. Great customer service comes from the heart, not the pocket book. Great customer service means one-on-one relationships and cannot be delegated to anyone ... more

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