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The Crazies
Today, when I was helping a new customer get his properties setup in our property management software, we took a little time to talk "shop" - you know, the sort of thing you do with your clients that has nothing really to do with business, but matters when it comes to your business relationship?  He was going in 15 different directions, only one of which involved our software, and was struggling to pull all his professional pieces together, even though he was obviously a sharp business person.   At the end of the day, it's our relationships that get us through the tough stuff, so I listened, even though I also had a long list of things to accomplish after our call. I could tell his day was far more stressful than my own.  
After he vented about some of his difficult renters making his job very challenging, I could sense he needed a little sympatico, so I shared a memory I have from my days as a property manager, back in 2002.
(art from the Alvin Schwartz book)  
I was conducting my yearly unit inspections on a 100-unit property in an nice, middle-class suburban area.  I had inspected about 850 units at ... more

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