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Say thank you, not I am sorry.
Say thank you, not I am sorry. On occasion I receive phone calls from my clients here in Wayne NJ, where something went wrong. It could be as simple as; after a viewing lights were left on or maybe the cat got out of the house. How many times have you listened to a client say he/she was unhappy with the last agent they used?
Your response to these situations can set the mood for resentment or a happy ending. Its is all a matter of attitude. 
What is the best way to handle a complaint? and the best policy is for you tu demostrate a positive attitude and a feeling that things will be made whole again.
How to demonstrate a positive attitude to a problem or complaint?
From my years of experience of dealing with homeowners and buyers in the Wayne area I hove found  the best policy is to demonstrate a positive attitude and try to give that person the feeling that in your hands everything will be alright. That is easy, just say Thank you......
"The kitchen light was left on, the cat got out, the last agent I worked with was awful"  Don't say I am sorry and excuse yourself from any blame ... more

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