Your name saw this post on The ActiveRain Real Estate Network and thought it might be of interest to you. Please see the link below to review the post.

Have you REALLY tried to create Raving Fans???
I just recently re-read "Raving Fans" and I am looking for some feedback from our AR groups. (please...)I certainly have my vision of what has worked well for me for the last 15 years of lending, buying and selling homes, but here I am in 2008, wondering if i was ever really doing it right.While reading the book, the 3 tasks/rules are to1. Know what you want2. Learn what the customer wants3. Deliver the vision plus one percentI believe that I can do this for my next group that I will be managing (group meaning customers (inside and outside)), but has anyone out there reading this REALLY followed through? I find that once I really get going on this, I will have trouble from too many clients (as this has happened in the past.) 
Can someone give me some feedback on your experiences?Thank you.
I look forward to many responses. 
Larry Bailey 
... more

__________________________________________________
Are you on The Rain? Grow Your Network!