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Kennesaw Lumber Liquidators Complaint
BE SURE TO READ ALL THE RESPONSES FOR THE FULL PICTURE:
 
April 15, 2014
Tom Sullivan
Lumber Liquidators
3000 John Deere Road
Toano VA  23168
 
RE:  Clients:  Melania & Jim Saltarella, 3413 Ravensworth Trace, Kennesaw, GA 30144.  Phone:  770-653-0756.  Defective Product from Kennesaw GA Store, Purchased June 19, 2013
 
Dear Mr. Sullivan:
 
We went into the store in June 2013 to purchase Acacia wood to have installed in our new home.  We spoke with Rachel, and Clifford Cork.  Cliff insisted that the Floating Floor, particularly the MS Bamboo, was a much better product and we should purchase that.   The flooring has a 30 year warranty.  796.40 square feet of wood was purchased on July 3rd, 2013 for $3,550.39 including tax, and the wood was picked up and placed in home July 17, 2013, over two weeks prior to installation so it could acclimate for the amount of time recommended by salesperson.  Lumber Liquidators gave us the name of their recommend installer, Precision Flooring, which we used.  Attached is the Lumber Liquidators Flooring Project List completed and signed by Alan King of Precision Flooring, dated June 18, 2013.  We also bought the best insulation layer that was recommended, ... more

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