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Is Your Communication Only on Request, or When It’s Appropriate?


Is Your Communication Only on Request, or When It’s Appropriate?
 
Several recent experiences prompted this post.
 
It’s not a rant, but some thoughts around communication, when it happens, or should, and why.
 
There have been several excellent posts about communication issues recently, about emails and text messaging, and what we say and how.
 
If by some chance you missed these posts I would urge you to take a look, read, and comment.
 
And take to heart what the writers are saying.
 
Read about emails and text messaging, an imperfect form of communication (Nick Pappas), and why the agent’s tone makes me want to sell the home (Maria Racelis).
 
It seems that getting feedback, updates or information often only happens when you ask for it, rather than when it ought to be given.
 
It’s reactive, rather than proactive.
 
Case in point. Recent issues with 2 escrows with trying to get updates on where the lender was in the approval process became very frustrating. Emails and phone calls requesting information were ignored for extended periods, sometimes 24 hours, even with contract deadlines looming.
 
Sometimes others needed to take ... more

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