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Top 3 Reasons Why Clients Stop Doing Business With Us
I like what George has to say in this blog.  In customer service, it is alway important to inspect the processes that produce the result.  We must balance our analysis between the goals of our production and the possible obstacles we need to avoid.  George does a great job of laying out the obstacles.  One obstacle that I especially notice is the effect of a client feeling like they are not cared about.  No matter how it happens, if a client feels I don't care then I know I have failed.  Here is to my pledge and my commitment to preventing it from ever happening - and here is to George Souto for reminding me it can:
Top 3 Reasons Why Clients Stop Doing Business With Us.   This past week I read a survey on conducted by the Rockefeller Institute which produced some very interesting results on Why Clients Stop Doing Business With Us?
The three top reasons identified in the survey are reasons I would have most likely listed in a list of top 10 reasons of Why Clients Stop Doing Business With Us?  But they would not have made my top 3 reasons. 
However, after reading the results of the ... more

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