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Losing clients is never fun…we have all been there!
Losing clients is never fun…we have all been there!
This week I had four different experiences of losing a client to a competitor.
 
One specific example:  I helped Sarah back in November of 2013 get pre-approved for a construction loan.  I began her and husband’s mortgage application for a 5% down, no PMI loan to purchase a new construction home.  The home was going to be completed and ready to close on November 1, 2014.  I had their loan approved by the underwriter, title completed, and the appraisal done.  Last week, she called me after hearing about a local Credit Union offering a 10/1 Adjustable Rate Mortgage at a rate 1.25% less than the fixed conventional loan.  They decided that this was the best option for their family. I shared a few thoughts, but ultimately couldn’t say anything bad about this product or this Credit Union knowing that the average life of a loan is 5-7 years.
 
This similar example happened a few times over the past week. I have surprisingly been optimistic midst the bad news.  I realize that many times when a client leaves, they were never your client to start with. I am interested in helping the ... more

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