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Surviving The Dreaded Customer Service Call With Respect and Humor
At the Post Office about a couple of weeks ago in the Village of Matteson, Illinois, there was a Gentleman being serviced by a Clerk to my left. I purposely did not make eye contact with him out of concern, my expression of empathy for him might motivate him to lose his cool with the Clerk.
He brought in a form stating he needed to pick up a package sent him from Germany. His license showed a different address. The Clerk told him he needed to bring in a letter or identification showing his name associated with the address where the package was mailed to him. He explained to the Clerk it was his Mom's house. She ended of telling him four times she could not release the package to him until he produce any kind of mailer associating him with the same address. Each time he tried to get her to change her position on this matter, he got angrier and angrier, but fortunately he did not lose his cool.
The Gentleman finally asked if he could speak with the Postmaster on this matter, who was not available to speak with him at the moment. The Clerk suggested he call or return first thing in the morning. ... more
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