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Voice Mail "Triage" - Do you simply return calls in the order in which they were received?
I am the owner and broker for a relatively small company in west Austin (we have 14 agents currently). I also handle my own sales, most of which come from referrals, past clients, and friends at this point, since I have been in business for just over 11 years.  Additionally, I do a lot of networking, both locally and now nationally, through my involvement with ActiveRain.
As such, there are days when I get a LOT of phone calls.  Today was a good example.  I had some friend calls, along with calls about two separate items that are currently being repaired (our TV and one of our notebook computers).  Turns out the TV cannot be repaired at all, but the notebook is an easy fix.  I managed to spill a soft drink on it TWICE. 
At any rate, when I get a lot of voice mails all at once, I typically write them down along with the pertinent info for each call.  Then comes the fun part - voice mail triage.  If you are not familiar with this term, it's because I just made it up today.  I then Googled it, and apparently this was not a completely original thought.  Oh well...
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