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6 Tips for Delighting Your Callers
What is your caller journey like? When you’re working to attract new buyers and sellers, impressions matter, and the first seconds really count: research shows people judge someone’s trustworthiness within the first 500 milliseconds of hearing their voice.
So, what impression do you make when a potential client calls you for the first time—or even before? Here are six important telephone touchpoints to consider:

Telephone number - Is it easy to find? Clickable? Include your number on every page of your website, and aim to make it clickable so mobile users can reach you with a quick tap.
Before the answer - Answering within the first few rings is ideal. If calls ring too long, potential clients might hang up.
The answer - Do your callers reach an impersonal voicemail box, a confusing automated system, or a live voice? A cheerful, live person ready to help will make a fantastic impression.
Greeting - These are the first words many your potential clients will hear from you. Make them count! Adding these three elements will make your greeting stand out.
Your voice: tone, pace, and enunciation - You're great at WOWing buyers and sellers in person, but over the phone, voice is all you've got. To ensure a ... more

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