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Nothing Says I Value Your Business Like Silence
Since purchasing a brand new Range Rover Sport at Scottsdale Land Rover, I have had continuous issues.  I saw my Service Tech more than my husband.  I've been a patient and kind client - even bringing bagels to the service guys.  The last major disappointment was when my rear view mirror came crashing down off the window while driving.
The first time it happened wasn't as bad as the second time it happened 25 days later when the glass exploded all over me, while driving.  I kept on driving right to the dealership. I walked in like a horror movie victim with blood dripping down my arms, hands and face from the shards of glass.
As a Certified Luxury Home Marketing Specialist and top producing Realtor in my company, I have learned the value of providing excellent customer service.  Luxury real estate clients do not just compare my service to other Realtors.  They compare my service to the service they receive from other luxury service providers, such as the Ritz Carlton and Nordstroms. Notice, I'm not naming a car company in that sentence.
I was anxiously wanting rid of this car I call "Grover" this month because my love-hate relationship with her ... more

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