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How Deodorant and Dominos Relate To Customer Service?
I was all of 7 or 8 years old. My Dad had run out of deodorant. He gave my Mom the command to stop what she was doing and run out to the grocery store to get him a new supply.
She was probably cooking or working on one of her sewing projects at the time. She did what Moms do, she called out to me asking “Sugar, would you run to the store real quick and get your Dad some more “Arrid” deodorant?”
The local “High-N-Low” grocery store was just around the corner. I was happy to do the assignment, even more proud I found the brand and purchase it. I rush right home and presented it to my Dad.
When he saw what I had purchased, the look he gave me sent terror through my bones. He began yelling for my Mom commanding her to his presence in the bathroom. He fiercely scolded her for not carrying out the assignment he gave her.
At my tender age I had not started using deodorant, so I did not understand there were different formats of the same brand. He favored the cream style, and I had brought home the aerosol. I stood there ... more
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