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If voicemail is dead, how should smart agents follow up?
Spam callers are ubiquitous and we’ve all had the unfortunate experience of answering a call we wished we’d have ignored. So, can you blame your leads for screening your calls before they’ve gotten to know you?
If you’re struggling to make contact after you receive an inbound lead with a phone number, consider the below tactics to help you break through the screening process.
Tactic #1: The double and triple dialHaving a hard time getting a call back when you leave a voicemail for a new lead?  Your lead may listen to the voicemail and not be in the right mood to call back. Worst of all, they may flag your number and choose to ignore your calls in the future (even though they’d converted online and given permission for you to contact them).
Try the double dial — that’s a tactic where you call once, don’t leave a voicemail, then call back right away. When an unknown number calls twice in a row, your contact may perceive that it’s important and be more likely to answer your call.
You can also try the triple dial. In this approach, you’ll call three times throughout the course of the day, without ever leaving a message. Leave ... more

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