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TRAIN AND THEN EMPOWER
We can’t seem to find anyone who really wants to put in the effort. How many times have you heard that or maybe said that yourself? I recently heard the statement from a broker that it is like chasing cats. Or you may have heard, “Unless I tell them what to do nothing gets done. I can’t trust them to do it themselves.” When I recently heard this I asked the owner to give me an example. “Well,” he said, “I have given them detailed directions of exactly what I want done and they don’t do it the way I told them.” “Wait a minute,” I said, “Didn’t you just say that you wanted them to take ownership?”
If you want people to take ownership you must empower them to make decisions as to the best way to get things done.
If this is a source of frustration to you, here are two questions that you need to ask yourself. First of all, have you provided her with the tools to succeed? And have you clearly communicated the objectives and desired results? Or have you given a lot of detailed directions without explaining to the employees the reasons why?
The first thing ... more
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