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Honoring a Client's Dignity by Declining a Listing
Dave (my husband and business partner) and I had the opportunity to go on a listing presentation last week to the home of an older gentleman.  He welcomed us in, and although it was evening, he did not turn on any lights.  It was quite dark and I was immediately concerned that something was not entirely right with him, although he seemed quite intelligent and friendly.  We eventually moved into the kitchen where he turned on some lights and told us with pride all the work he had done on his home, a single man his entire life.  When we got to the room that he had most recently renovated, the basement bar, he became the most animated in discussing the finer points of its evolution into a place where friends would gather.  The saddest thing, he said, was that a single friend had never entered that room.  It was never christened with a toast, or served as a backdrop for any celebration.  All the hours of planning, working, applying the finishing touches had been for nothing.  Dave and I could not look at each other.  It was loneliness on a level I'd never seen.  I don't know what is worse:  that he ... more

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