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Why choosing to do business locally matters
Oh how much fun it is to call a national company through their 800 number, and follow the myriad of voice automation nightmare to try to get to the customer service agent that specializes in your need. Why do we punish ourselves doing this, when there are many benefits on many levels to do business locally instead? Buying local truly benefits you and the community where you live, and here are some reasons why:
Local service is better service
A national corporation does not have as big of a vested interest in being accountable to you as a local business does. If you’re not happy with the way a national company is treating you, that company can do better to absorb any negative feedback you may offer them. Not so with a local business. Local businesses have more skin in the game when it comes to being accountable and treating their customers fairly. It’s a great leverage tool for you as the consumer to be able to talk to your local business face to face, versus over the phone or by email – especially when there is a problem that needs an immediate fix. Big business also comes with the burden of bureaucracy, ... more
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