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When We Dress for Success With High Heels & Brass Knuckles | Get Ready
         
After reading a “troubling” post this morning written by Margaret Rome, I thought I’d share my thoughts on this topic.  As I read that post, my blood began boiling and by the time I was at the end of the post, I was boiled over!!
It made me think about the many unsuspecting agents who receive a review of less than a 5-star ranking. Anything less than 5 stars is questionable to most potential buyers and/or sellers.  It’s human instinct to want only the BEST.  
Herein lies the problem. We have only a couple of options when the review is less than 5 stars. We can delete it; or leave it and take the chance of losing new business; or we can put on our “pissed off” hat.  I like the look of that hat on me!!!
What I would do is respond to that review.  I think “every review deserves a response,” and that’s common courtesy. When someone communicates with you, you respond, whether it’s online or offline.
My response for any comment less than 5 would be a polished and positive version reflecting why you might have received that number.  Tread lightly with the 4-Star, but ... more

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