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Kudos to the best of 2018
Kudos to the Best of 2018
It's more than just a loan number on a spreadsheet. That's the message that I try to instill in my team. We want to make sure that we always remember the people behind the loan number. The clients, the business partners, and the 3rd parties along the way that bring everything together and who together each play a vital role in the total customer service experience.
To help with that mindset and to ensure people know how much they're appreciated, my team gets together at the end of each year to review ALL of our loan files for the year. I come up with a list of nominees and we choose the JM Loans team "Best of" awards. We choose our favorite from the entire year - our favorite buyer's agent, listing agent, client, and 3rd party.
The winners are chosen completely subjectively - sometimes it's just an over the top awesome experience that sets someone apart, and sometimes it's consistently stellar service that helps a winner stand out. This year was cool because one of our winners was someone I didn't even know or work with! Our winners receive a note thanking them ... more
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