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MAKE SURE YOUR TEAM IS CREATING CUSTOMER LOYALTY
Without that very important Element...our SOI is just "S" !
You may believe that you have a powerful customer value proposition but if your team is not on board it will never be fulfilled. If they are not on board then, perhaps, you are not leading them. When I consult with business owners in Westchester County New York often I hear comments about getting the staff to do the right things. Sometimes an owner is willing to place all the blame on the staff being lazy, unmotivated, or the like. Fortunately, most will ask how they can improve their ability to get the team behind them.
You can change things by being laser focused on the goals and leading by example. Your laser focus empowers your employees who in turn create loyal customers by their actions.
Being Laser Focused - You may be the owner but that does not mean you are seen as the leader. As owner you can influence the process through which people recognize your leadership by creating an environment where people will join “the team” because they see the purpose of what they are supposed to do and understand the vision, the “big picture” as ... more
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