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Monday Miscellany - Customer Service and Natural Selection
Another Monday and as always various things are floating around in my mind. This week's miscellaneous thoughts that are taking up brain space include customer service and survival of the fittest/natural selection.
Customer Service or lack thereof
Businesses that let customer service and experience slide often wind up going out of business. For example, you might start noticing a particular store is becoming sloppy. The nice neat stacks of clothing are a mess. You can't find items where they are supposed to be. If you try to find someone to help you, you are unsuccessful. There is garbage on the floor or the floors are dirty. There aren't enough cashiers to assist at check out. It's pretty obvious when things are not going quite as well as they used to. Those stores usually don't last much longer.
This is on my mind because the last two times I visited Target I noticed there were no actual cashiers. So the ten or 12 registers were empty and dark. There was, however, a set of about five or six self-serve registers and one customer service register where you could check out if you wanted to. Lines of people were waiting for both. So I got to thinking ... more
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