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4 Marketing Tips that’ll Increase Your Customer Loyalty
Loyal customers help you to grow. They not only keep coming back to your business to give you a steady revenue, but they also spread the word to others about your business, thereby increasing your bottom-line in a big way. And the best part is you spend no extra money for these word-of-mouth references.
According to a report by Forrester, acquiring a new customer is five times costlier than retaining an existing customer and a 5% increase in customer retention rate can increase your profits anywhere from 25% to 95%. These numbers alone show the importance of customer loyalty. So, let's look at a few marketing tips that'll help you achieve this.
Customer service is the top priority
Regardless of the nature of your business, customers are your king and this means, providing great quality service to them is your top priority. Interact with your customers in a pleasing manner and help them to find the things they want not just in the store, but on social media as well.
Respond to your customers' doubts, concerns, or questions within a few minutes, so they feel connected with your business. Ideally, customer loyalty levels go up when you respond within an average time of 30 ... more

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