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The IRS Private Collection Agency Program
I represent taxpayers in Gainesville and the state of Florida who have tax issues with the IRS and Florida Department of Revenue. The IRS has begun using private collection agencies to help collect tax debts. Initial reports are that things are not going well with the program. My advice is to request that the case be reassigned to the regular IRS Collections Division.
The Collection Agencies do not have the power to negotiate an Offer-in-Compromise, remove Levies, or just about anything else. All they can do is to demand payment within 120 days or offer to setup an installment plan. You can make a better deal with the IRS itself.
For more information about the IRS Private Debt Collection program, see https://taxpayeradvocate.irs.gov/Media/Default/Documents/Taxpayer_Advocate_Service_on_Private_Debt_Collection_2017.pdf from the Taxpayer Advocate Service.
Finally, some scam warnings. The IRS is cautioning taxpayers about scammers trying to imitate legitimate collection agencies. Specially,
         the IRS said the debt collection agencies will never call to demand immediate payment using a specific payment method such as a prepaid debit card, iTunes gift card or wire transfer (the IRS doesn’t use these payment methods).          Similarly, legitimate IRS private debt collection agencies won’t ask a taxpayer to make a payment to a person or organization other than the U.S. Treasury, or ... more

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