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TWO EARS AND ONE MOUTH
 
It is true that we have two ears and one mouth. We should listen at least twice as much than we talk. Unfortunately, many times during a conversation we concentrate on our talking points rather than being guided by what we are hearing.
This is not the best way be persuasive and certainly not a good way to communicate. I was on the receiving end of a conversation. It went like this…
I was questioning a salesperson about comparable features offered by two different iPhone telecommunications carriers. During the conversation I pointed out that one carrier had an additional benefit. The benefit was the ability to use the Internet while on a call. The salesperson quickly shot back something to the effect, “you’re not going to surf the internet while you are driving.” Did he hear that from me? No. I had a legitimate reason for wanting this service. When I am at a remote office, I can email something to a client while we are speaking. I do most of my work out of the office. He had his sales talking points and he was trying to close rather than listen to become a problem solver.
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