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Lack of empathy in our digital world...
I don't know where to start.
This morning as I was doing my part to mass immunize-- (outdoor breakfast with friends in Winter Park) we were discussing how texting was a difficult medium in which to communicate accurately and effectively.
Then this blockbuster statement was made: 90% of all communication is non-verbal.
I was floored.  I was trying to remember if I had heard that statement before...
And then everything became very clear to me.
Before I get to a conclusion, let me quote the findings from a study on which that statement was made.
Professor Mehrabian combined the statistical results of the two studies and came up with the now famous—and famously misused—rule that communication is only 7 percent verbal and 93 percent non-verbal. The non-verbal component was made up of body language (55 percent) and tone of voice (38 percent). They assigned only 7 percent of their credibility assessment to the salesperson's actual words.  (my italics)
This 1967 study has been more or less debunked, as obviously the content of our speech is lasting and more important than inflections, etc.  However, there is something very very important that has been edited out of our day to day living that may be hurting our business, society, social and individual welfare.
A huge storm of pondering started swirling in ... more

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