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Back in a Mickey Minute - A Lesson in Customer Service
This year, we ordered one of the sought after toys of the season, "The Child Real Moves," from the Disney hit TV show, "The Mandalorians." It was ordered online through the Disney store in early November, with a ship date of around November 20th. Unfortunately, it didn't ship by that date and I (Debb), was concerned enough to call Disney to find out if it would make it by December 25th - the magical day for the kids in our family. 
 
The wait would be about 40 minutes, if  I chose to remain on hold. Since neither of us has had great luck with the "we'll call you back" option, I decided to work on our Christmas cards while waiting my turn. The phone was on speaker and Bernie was working at a nearby desk. We listened to each and every Disney hit and promotional pitch, admittedly with occasional cynicism. 
 
When the customer service rep answered the phone, after the promised 40 minute wait, she was gracious. "Welcome to the Magic Kingdom, how can I make your day more magical?" ( I could hear Bernie stifling a laugh, thinking this is going to be cheesy.) But, the sincere tone ... more

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