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10 Things to avoid when your client is already stressed out.
Number 1: When your client begins to tell you ALL about their current home and the housing market that they are coming from avoid saying things like " I don't really care about that".
Number 2: ALWAYS avoid the statement " Are you freakin' kidding me?" This is NEVER good.
Number 3: Avoid apparent eye rolls.
Number 4: Try the approach " I understand what you are saying" avoid "I hear what you are saying" ( This is actually a real tip)
Number 5: Whenever possible try to insert the sound " uh huh". Avoid "duh huh".
Number 6:  When asked " How the real estate market is?" avoid saying " Don't you have a TV or radio?"
Number 7:  Avoid saying " This is the seventh time you have seen this house, are you going to buy it or what?" Try saying " So, how many more times do you think you will need to see this house before you can make a decision? Just so you know, I do have grandchildren I plan to leave my business to."
Number 8: When your client makes a ridiculous offer avoid  saying "This is a possible recession, not a lottery".
Number 9: Avoid saying " I will be ... more

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