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CUSTOMER SERVICE - It's not just for ...
This post is about customer service.
It's not all about Real Estate.
It's not all about 'our business'.
It's about CUSTOMER SERVICE.
 
I have recently been blessed to have received some of the absolute best
CUSTOMER SERVICE.
 
A couple of weeks ago I needed to purchase some ink cartridges for my printer.
Simple enough task, some would say.
And being slightly unfamiliar (still) with my new area I made a trip to Burlington, NC and discovered
a wonderful little shop called
Rapid Refill.

 
This little store has all the cartridges you could ever want.
I didn't remember the exact cartridge numbers, so the clerk looked it up for me by my printer model.
Unfortunately, I received the wrong cartridges but didn't realize it till a couple weeks passed.
I took the cartridges back to the store and was assisted by Babs.
I explained my situation, that I didn't have the receipt, etc. and she looked up the sale on their computer
by my name.  She then verified the correct cartridges I needed and the exchange was done.
No fuss, no muss, no hassle.
 
This can be pretty common in many places, I realize that.
But what ... more

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