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But Zillow Said...
One of the biggest thorns in my side is how Zillow offers to estimate home values for consumers. It never fails to amaze me how I can walk through a home, sit with the owner, apply my 13 years of experience to a detailed market analysis, quote the owner my best price opinion, and then be told with a straight face "but Zillow said it is worth $50,000 higher." I have had irate buyers call me at 9pm, almost screaming that they just overbid on a home because Zillow said it was worth $25,000 less.
There was a time that I just thought that Zillow hated agents. After watching the site evolve and reading Sara Bonert's writing, I no longer hold that opinion. I believe that Zillow does want to be a valuable tool. Sara tipped us off to Zillow's self-published accuracy statistics, which are very instructive.
According to Zillow's own data, in my own Westchester County, Zillow's median error is 18.3%. Now, this is Zillows own data, which to me speaks volumes.

What they are saying is that they aren't throwing agents under the bus, or that they are 2nd-guessing our local knowledge. 
Consumers who use this feature would be well ... more

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