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How to Lose a Client
Many of you may ask, who wants to lose a client? Although we try to please everyone as a business owner, some clients are just not a good fit. Here are some good and bad ways to cut the strings.
BAD: Block their email. This will only work if they have no other way of contacting you. Returned email leaves a very bad taste in one's mouth, so be prepared for some backlash.
GOOD: Email them and say that things are not working out between you. Be concise but clear about the termination. Offer a referral to another company that can handle their needs.
BAD: Don't return their phone calls. Some will get the hint, others will not. Remember, when you own your own business it is impossible to avoid conflict.
GOOD: Return the call. Instead of picking up the phone when you might be off guard, let them leave a message. Think carefully and take notes about what you will say on the call, then call.
BAD: Miss meetings and appointments. Not only is this rude, it is a waste of your clients time and resources.
GOOD: Be there. You owe it to your client to show up when you say you will show up. Make it through the meeting, then when the work is ... more

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