customer service: Lose The Attitude My Wallet Is Leaving
- 07/25/10 04:49 PM
I'll never understand people who are selling something with attitude. This little rant was inspired today at the Glenview Art Show, but it was building up for a blog post some time. To all of you who are working at the front of the house, hospitality and tourism, sales reps, restaurant managers, people who have to interact with the customers: lose the attitude or the customers wallet may be gone. I might look younger, I do have an accent, and I'm not from that country and stop guessing at the first interaction, I speak four languages but not the one you … (8 comments)
customer service: Showing Feedback
- 03/08/10 02:56 PM
Should we reply to an automated email? Thank you for your recent showing of our listing. We would appreciate it if you could offer us some quick feedback on your showing experience. Please click on the link below to answer a few quick questions. Thank you very much! Should we follow a link to a survey? Now we receive two feedback automated emails. The first one comes after setting up the appointment, and a day after of a showing of the home. When an agent calls for feedback, I do answer to the questions the listing agent may have, or … (12 comments)
I'll never understand people who are selling something with attitude. This little rant was inspired today at the Glenview Art Show, but it was building up for a blog post some time. 
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