customer loyalty programs in westchester: ALWAYS EXCEED EXPECTATIONS
- 05/22/22 06:39 PM
People do not buy your company. They buy you. You need to know what you do that keeps them continually buying you? If you are a broker or a team leader any missteps by your team are seen as missteps by you. What is the best way to have a steady stream of these loyal customers? Under promise and over deliver. Nothing is more important to a business than a loyal customer. Loyal customers are a leading indicator for the growth and success of your business followed by an engaged staff. Customers generally have a level of expectation when they engage your services. … (23 comments)
customer loyalty programs in westchester: EXCEEDING EXPECTATIONS WILL SET YOU APART
- 04/03/16 12:51 PM
You will exceed your customers' expectations when you under promise and over deliver. People remember when they have been wowed in their experience with your company. To wow your customer you must exceed their expectations. When you wow your customer by exceeding expectations your customer creates and emotional bond with your company and your services. They become loyal customers. You have an opportunity to do this every day.
But there is more to this. Sometimes you will disappoint a customer. You know how true that is in the complexity of real estate transactions. No one is perfect and it may not even … (65 comments)
customer loyalty programs in westchester: LOCAL AUTO SHOP MEASURES CUSTOMER LOYALTY
- 03/23/16 10:23 AM
In my previous post I spoke about customer loyalty being a leading indicator of future success. You may think this is a great idea for big organizations but what about me, the local broker, the local home inspector, the local service provider. Not only is is right for you but it is possible with today's technology. Let me introduce you to local auto repair shop owner Fred Indorf. Fred is owner of Fred's Auto on North State Road in Briarcliff Manor, NY. Fred is also a great leader as president of our BNI chapter. Fred has a system that can be used by … (39 comments)
customer loyalty programs in westchester: A MINUTE CAN CHANGE EVERYTHING WITH KEN BLANCHARD
- 09/02/15 11:07 AM
"The One Minute Manager" is a book title recognized by many of us. Just as well known is its author, Ken Blanchard. The Business of Council Westchester has a special treat. On Thursday September 10th from 11am to 1pm, you will be able to see Ken Blanchard and hear him speak in his native hometown, New Rochelle, NY.
The bestselling author of "The New One Minute Manager" will be speaking on topics such as building trust, creating positive work cultures, customer loyalty, leadership and organizational change. Wow, that covers a lot of information. Don't you agree? This is a "Members only" event but you … (33 comments)
customer loyalty programs in westchester: CREATING A COMPETITIVE ADVANTAGE WITH YOUR SMALL BUSINESS
- 11/24/12 12:52 PM
Today, November 24, 2012 is Small Business Saturday. We hear that small business creates 2 out of 3 new jobs in America. Since that is the case then why is there so much fear of big business and big box stores and conglomerates destroying small business? There are many reasons why small businesses create so many jobs and why people prefer to deal with small business. According American Express and a national survey, 93% of consumers believe that small businesses contribute positively to their community through jobs and taxes. As a small business owner you have many reasons to … (5 comments)
customer loyalty programs in westchester: CREATING CUSTOMER LOYALITY PROGRAMS IN WESTCHESTER NY
- 06/26/12 12:20 AM
I am sure everyone has their favorite restaurant. The reason it is your favorite could be that they make a menu item just the way you like it. Or they always have a table waiting for you, or they greet you by name when you come in, ask how you are doing and ask about your family. In short the restaurant gave you a great guest experience. I am a business coach based in Armonk, NY and I have had the pleasure helping my clients in Westchester County develop customer loyalty programs that produce great sales and profits. One of my … (1 comments)
Great Leaders create engaged employees who create and maintain loyal customers and successful and sustainable business outcomes.
As leader of Performance Development Strategies I create successful business outcomes.
Our organization helps executives and business owners solve their business issues by leveraging their greatest asset - their human capital. We create cutting edge leadership development through group workshops and individual coaching.
I help businesses go from "good to great."
People do not buy your company. They buy you. You need to know what you do that keeps them continually buying you? If you are a broker or a team leader any missteps by your team are seen as missteps by you.
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