employee engagement in armonk ny: LOYAL TEAM LOYAL CUSTOMER
- 08/11/19 07:50 PM
The loyalty of customers is very important in Real Estate as in every business. That is why a 5 star review means more than recognition. It means future business. A loyal team is just as important. Some brokers miss this fact. What I am about to say about customers applies to retention and loyalty of team members as well. Peter Ducker said that the purpose of business is to create and keep a customer. It is really that simple. Creating a customer is done through a clear message and marketing but keeping a customer is based on performance. Every business must focus … (18 comments)
employee engagement in armonk ny: DO YOU HAVE A VALUE PROPOSITION FOR YOUR TEAM
- 03/04/18 03:50 PM
How do you recruit and retain agents to work on your real estate team? Every group wants to have a high performing team and compensation is just part of it. Today’s workers, commission or salaried, expect to be associated with an organization that shares their values. This is the employee value proposition which means, “Why would a high potential employee want to work at your company?” Many companies do not understand why their turnover is so high. Some think that it is all about money and benefits. But unless you pay below standard it is not about money. Sure, an employee will … (33 comments)
employee engagement in armonk ny: ARE YOU LISTENING?
- 02/25/18 06:51 PM
Do you always listen to what what your clients are saying? How about your agents and your staff? You might be surprised that some organizations that never ask how they (management) are doing. But fear of hearing bad news will not make the bad news go away. Ignorance is not bliss although it appears to that many owners are just not comfortable asking the ultimate question, “How are we doing?” It is easier for groups with retention problems, for example, to focus on compensation issues. But, according to Gallup around 30% of employees are engaged at work. That means that 70% are not … (38 comments)
employee engagement in armonk ny: HOW DO YOUR CLIENTS SEE YOU?
- 10/29/17 08:01 PM
Successful Realtors look at their service through the eyes of their team and through the eyes of their clients. Seeing through others' eyes requires that you listen and understand. More important than that, you need to continually listen and measure your results. This is not necessarily as easy as it sounds. Many times, when you see the same thing every day you stop noticing. Home stagers point that out all the time. You might have a false sense of security. Everything is working and if it’s not broken don’t fix it. But things might have changed in the last five years … (69 comments)
employee engagement in armonk ny: NOW THAT YOU FOUND THE BEST TEAM MEMBERS HOW DO YOU KEEP THEM?
- 07/30/17 07:48 PM
Now that you have carefully selected the correct team member and followed the suggestions mentioned on my last blog FIND SOMEONE WITH SHARED VALUES TO HELP DRIVE YOUR BUSINESS you certainly want to keep them and see them grow. You do that by creating an Employee Value Proposition. Get this wrong and you will continue to tread water always trying to catch up. Get this right and you have one very important component for taking your business to the next level. So why do so many great people leave, or worse, why do they stay and become a drag on the … (46 comments)
employee engagement in armonk ny: DO YOU REALLY WANT THE TRUTH?
- 10/23/16 12:47 PM
You want the truth? “You can’t handle the truth!” This well-known line was uttered by Jack Nicholson in the move, A Few Good Men. This line hits a little too close to home for some organizations. While some organizations ask themselves what they can do to help their organizations align there are others where it is always the wrong people and that they (the organizational leadership) know what is right. Would you get defensive if an outside consultant asked you questions to get to the root cause of your problems? I read a post by Endre Barath, Jr. this morning for the contest … (24 comments)
employee engagement in armonk ny: WHAT IS YOUR VALUE PROPOSITION FOR MEMBERS OF YOUR TEAM?
- 10/02/16 03:39 PM
It is quite clear that you must brand yourself and create a value proposition to be relevant to your customers. The same is true for your team value proposition. Are you relevant to them. A Real Estate Brokerage has a reputation and brand to other real estate agents. Are you proud of yours? Does your agency team value proposition and team brand make people want to join you? What is your team value proposition? This team value proposition should be tied to your strategic plan and include your vision, your values, and, your mission. The values should include such things as social responsibility, … (35 comments)
employee engagement in armonk ny: GETTING TO THE REAL ISSUES ON AGENT RETENTION
- 04/24/16 11:42 AM
So you have taken on someone new. Now what? There is much more than just bringing on the most talented person. You must now create an environment conducive to retaining your talent, engaging a new agent or employee, and inspiring all those on your team. But why is it much better to get a new agent engaged rather that having many who are just there? If they are disengaged they are just waiting around to see what happens. On the other hand engaged workers have "bought into" what your organization is about and are trying to make a difference. This is … (37 comments)
employee engagement in armonk ny: HOW DO YOU KNOW YOUR BUSINESS WILL GROW?
- 03/20/16 01:01 PM
Most agents and brokers are concerned about growth of their business. The condition of the market is one thing but lets put that aside and assume that the market is great. To get your share you have to do the right things to aquire customers. Two very important measurements will predict that you will be getting your fair share. They are employee or team engagement and customer loyalty. While sales and profits are very important measurements they tell you what has happened. Employee engagement and customer loyalty tells you what will happen. When you have an engaged team they will do their … (33 comments)
employee engagement in armonk ny: HOW DO I KEEP MY BEST ASSOCIATES FROM QUITTING?
- 01/26/14 09:36 PM
When one of your valued associates quits and goes somewhere else do you wonder why? Was it because you did not pay them enough, give enough commission, or commission split? Maybe, but more likely there were other things that caused it. Learning to identify those other things will create a productive group of associates. Get it wrong and you will continue to tread water always trying to catch up. But if you get it right you have stability and the building blocks for business growth. So why do so many associates and employees leave, or worse, why do they stay and become … (57 comments)
Great Leaders create engaged employees who create and maintain loyal customers and successful and sustainable business outcomes.
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I help businesses go from "good to great."
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