“Oh, I am so sorry for your loss. Are you sure we can’t convince you to keep the account?”
“No, she won’t need it. She passed away.”
“I’m so sorry. There are a lot of great features. Maybe we can offer a discount?”
“No, she’s dead!”
This went on for several ridiculous rounds. The lady from the AOL Call Center stuck to her script and I could certainly tell it was a script. She wasn’t listening and comprehending what I was saying and her responses were not consistent to the information that I … (10 comments)
When my Mother passed away, I called AOL to cancel her email account.
;)
;)
