There...I said it....what many don't like to talk about because they don't have one in place...now go build your article Jay. Recently, I returned from Houston after speaking to a great group of business professionals. The excitement in the room was contagious. Much of the same subjects came up. How do you do it Jay? How do you compete with Google; Zillow; Trulia etc. How do we get started. And many others. Now what does this all mean? If you are not appreciating your clients; your business is doomed to be gobbled up by an on line experience in the future. (9 comments)