telephone etiquette: Are You in a Hurry or Do You Just Sound Like It?
- 12/07/21 04:05 PM
Telephone Etiquette
I had 2 telephone experiences yesterday where both people I spoke to really sounded like they were in a hurry. It wasn’t just that they were speaking pretty rapidly, but the urgency in their tone of voice made it sound like they were in a rush to get off the phone as soon as possible.
It made me a bit uncomfortable, like I was keeping them from something else more important than my call. I felt like I was intruding despite calling for help.
In one case I was speaking with an administrator at a real estate office in Arizona, following up … (56 comments)
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telephone etiquette: Do Your Clients Feel Like They are Your Only Clients?
- 08/30/16 02:01 AM
How to Make Your Clients Feel Like They are Your Only Clients
I’ve had several testimonials, one just recently, where clients commented I always made them feel like they were my only clients.
Of course that was not the case, and there is never just one client at a particular point in time, but it was a very nice, and telling, compliment nonetheless. I can’t say I consciously try to make clients feel this way, it’s just how I try to run my business.
So I wondered – what are the things we do, or can do, that make our clients feel they are … (15 comments)
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Telephone Etiquette
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