Anyone who knows me will tell you that I'm a big fan of no surprises for my clients- especially the negative ones that crop up at the last minute and cause your client to look at you sideways. I never want that to happen so I'm especially diligent about making sure that my clients are well-informed all the way through the transaction. One thing that I do is to send them a copy of blank offer docs in advance of going in to contract. This way, they're familiar with the various clauses and can ask me questions BEFORE we're in the middle (2 comments)