Managing the relationship with a client can become challenging at times. Most sellers and buyers are stressed to the max because they are embarking on a significant benchmark in life: the sale or purchase of a home. Our role in a relationship with a client is crucial. We have a responsibility to shepherd the deal and the parties involved in the transaction in a way that results in a positive outcome — a successful closing. An agent must possess the tools that can always keep everything in forward motion and reduce as much trauma and drama as possible for the client.
John Giffen is an award-winning real estate broker, manager, agent, author, and real estate educator. He is Director of Broker Operations for Benchmark Realty, LLC, one of the fastest-growing independent real estate companies in North America.
His book “Do You Have a Minute? An Award-Winning Real Estate Managing Broker Reveals Keys for Industry Success” was recently released in paperback and audio formats and is available on Amazon.com and at select book stores. He also writes a bi-monthly column on Inman News covering various industry issues and professional standards of practice impacting REALTORS® and managing brokers.
Author Site: www.DoYouHaveAMinuteBook.com
Blog Site: www.JohnGiffen.com