property management: 3 Customer Service Skills to Build Better Tenant Relationships - 10/20/14 09:21 AM
While going through the Rentec Direct Blog archives I stumbled upon a gem of message written by the Rentec Direct’s President, Nathan Miller, examining the importance of treating your tenant as a valued customer.  With years of customer service and public relations under my belt, the idea resonated deeply with me.
“What is the #1 gripe from tenants these days we’re hearing?  ‘We are not treated with respect‘. Property managers often forget that their customer is the tenant.[...] Make your customer love you and they will not go somewhere else.”
 -From ‘3 Critical Reasons Contributing to High Rental Vacancies’, Nathan Miller.  
Whether you manage a couple … (4 comments)

Kaycee Wegener (Rentec Direct )

Kaycee Wegener

Grants Pass, OR

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