property management: 3 Customer Service Skills to Build Better Tenant Relationships
- 10/20/14 09:21 AM
While going through the Rentec Direct Blog archives I stumbled upon a gem of message written by the Rentec Direct’s President, Nathan Miller, examining the importance of treating your tenant as a valued customer. With years of customer service and public relations under my belt, the idea resonated deeply with me. “What is the #1 gripe from tenants these days we’re hearing? ‘We are not treated with respect‘. Property managers often forget that their customer is the tenant.[...] Make your customer love you and they will not go somewhere else.” -From ‘3 Critical Reasons Contributing to High Rental Vacancies’, Nathan Miller. Whether you manage a couple … (4 comments)
While going through the Rentec Direct Blog archives I stumbled upon a gem of message written by the Rentec Direct’s President, Nathan Miller, examining the importance of treating your tenant as a valued customer. With years of customer service and public relations under my belt, the idea resonated deeply with me.
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